Frequently Asked Questions
Getting started
Who do you work with?
Kids, teens and young adults ages 8 to 25. Many are students, athletes or artists dealing with pressure. You don’t need to play a sport to be a good fit. Many of the young people we see are just feeling overwhelmed.
How do we get started?
Book a free 30–45 minute consultation online, call (952) 204-5655 or email appointments@peakperformancetc.com. We’ll talk about what’s going on, answer your questions and see if we’re a good fit. If we’re not, we’ll help you find someone who is.
How soon can my child be seen?
Often right away. Some of our clinicians have immediate availability, so ask about openings when you book your free consultation.
Where are you located?
Our office is at 15400 Minnetonka Industrial Rd, Suite A, Minnetonka, MN 55345. We also offer telehealth sessions for clients anywhere in Minnesota.
Sessions
What happens at the first session?
The first session is a diagnostic assessment. We get to know your child, learn about their strengths and challenges, and set goals together. For younger clients, a parent usually joins for part of the session.
How long and how often are sessions?
Most sessions are about 55 minutes. Most clients meet weekly at first, then every other week as things improve.
How long will therapy take?
It depends on the goals. Some clients see real progress within a few months, and others stay longer for ongoing support. We check progress regularly and talk openly about next steps.
Do you offer telehealth?
Yes. Telehealth sessions cost the same as in-person sessions and are covered by most plans. Ask your insurer to confirm.
Who will my child work with?
Dr. Tim Jandro, Psy.D., L.P., is a licensed psychologist. Our other clinicians are pre-licensed and work under his clinical supervision. We match each client based on age, needs, schedule and insurance.
Parents
Will I be involved?
Yes, especially with younger children. We check in with parents regularly and share strategies you can use at home. With teens, we balance keeping you informed with giving them space to talk openly.
What stays confidential for my teen?
Creating a safe, trusting space for teens is one of our core values. What we share with parents is discussed and agreed on together during the initial consultation and planning session.
My child doesn’t want to come. What should I do?
That’s common. Calling the first session a chance to “check it out” often helps. Many kids relax once they find their clinician gets it, especially those who’ve played sports or performed.
Cost
Do you take insurance?
Yes. We’re in network with most major Minnesota plans, including Blue Cross, HealthPartners, Medica, UCare and Medical Assistance. See our Insurance & Fees page for the full list and private pay rates.
What if I’d rather not use insurance?
You can pay privately. You’ll get a Good Faith Estimate of your costs before you start. See our Insurance & Fees page.
Urgent help
Is this a crisis service?
No. If you or your child is in crisis, call or text 988 (Suicide & Crisis Lifeline), call 911 or go to the nearest emergency room.